Retain Your Clients Over The Holidays
Dec 12, 2021
When when we went into the Holiday season last year, my client Terri was afraid she would lose some of her clients.
This happened every year.
She wondered why her clients would stop using her services during this time. And then, come next year, it seemed always impossible to re-engage.
She told me that it felt like a failure. She wondered if she was not good enough?
Why else would her clients, who made such great progress with her, suddenly dump her?
We then went through her entire client list and used my Traffic Light system for each to see which ones were most likely to disengage.
Then we applied my Reflection Amplifier to interview each client to reflect on their journey, identify what they still needed to achieve, and then pre-loaded the year for them.
This Holiday Season, it's a totally different picture for her. Clients enjoy this review process with her and cannot wait to continue working with her in the first week of January.
She actually has a waitlist.
Watch the video for more information.